SHIPPING & DELIVERY
Notice: Please allow up to 3-5 business days for your order to be well packed to ship.
The United KingdomFor orders over £39, Tracked delivery (1-7 business days) is free of charge. If you require signature upon delivery or add any notes to your delivery please contact support@luvxm.com
INTERNATIONAL
All international deliveries are shipped through Royal Mail (7-25 working days) or DHL (3-7 working days).
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Standard Shipping (Royal Mail) | Delivery in 7 – 25 working days | £ 9 |
| Express Shipping (DHL Express) | Delivery in 3 – 7 working days | £ 41 |
| Free Shipping (Only UK) | Free shipping for orders above £39 | FREE |
| Free Shipping (INTERNATIONAL) | Free shipping for orders above £99 | FREE |
INTERNATIONAL TAXES AND DUTIES
International customers (outside the UK) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country’s custom office for estimated charges and rates on packages coming from overseas.
WRONG ADDRESS ENTERED
It is the customer’s responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at support@luvxm.com If no tracking number has been issued, we will aim to resolve your issue. However, if a tracking number has already been issued, a £10 ‘return to sender’ fee and further £2.85 postage fee will be charged. If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.
- All domestic deliveries are shipped through Royal Mail. Tracking is available. Should you require signature upon delivery or add any notes to your delivery please contact support@luvxm.com
