FAQs :

1. What materials is your Jewellery made of ?

Our products are made of 925 Sterling Silver. Finishing by 14k Gold or 18k Gold.

2. Are your products handmade?

All our products pieces are ethically produced in our factory located in Seoul, South Korea.

3. Are your products waterproof?

We would highly recommend you to take care of your jewellery and not to wear them in water or expose them to chemicals to preserve the shine.

Shipping & Returns :

1. Do you offer Free Shipping?

Yes, we do.

We offer Free UK Shipping (Royal Mail 1st Class) for orders over £39 and Free International Shipping (Royal Mail / DHL International Tracked)  for orders over £100 

2. Do you ship internationally?

Yes, we are proud to say that we ship worldwide! 
For more shipping information : Shipping & Delivery Policy

Payment Methods :

1. What currency are your products listed in?

Our products are default listed in GBP and 30 other currencies on our website. You can easily find your currency at the bottom of our page and shop with ease of mind. 

2. What payment methods do you accept?

 
  • Credit card or Debit Visa Card

If you have a LUVXM account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.

3. PayPal

Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the LUVXM site.

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